Derek Abing

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Related Topics: Application Performance Management (APM), DevOps Journal

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Internal Acceptance for APM By @Dynatrace | @DevOpsSummit [#DevOps]

Applications have shifted from an internal focus to corporate assets that are directly impacting the business

How to Gain & Keep Internal Acceptance for APM

Demonstrating the value of any tool can be tricky. There's no "12 Step Program" you can follow to guarantee success. It's not like trying to quit smoking or lose weight. There's proven data spread over years of research showing how to do those things. In this article I will talk about some successes and roadblocks I've encountered demonstrating the value of Dynatrace within our organization.

Who am I? I am a Systems Engineer with a focus on application performance for a leading insurance company. Over the last couple of years, my team has contributed a wealth of knowledge, best practices, and custom plugins within the APM Community related to Dynatrace and have presented at the PERFORM APM Global User Conference for the past three years.

Why APM?
Because Performance Management is not optional. Applications have shifted from an internal focus to corporate assets that are directly impacting the business more than ever. Revenue, loyalty, and brand image have never been more dependent on how well our applications perform.

Picking a Solution
When deciding on an APM product, it's important to understand what your goals are and what you expect out of any product. Dynatrace has a number of ways it delivers as an APM product. Here's a few:

I highlighted User Perspective because at its core that's what APM is all about. At the end of the day, your servers could all be functioning beautifully, your fancy dashboards could have pretty green traffic lights on them, but if your users still have a frustrated experience, then you still fail.

Take this out-of-the-box UEM dashboard. UEM tracks and geo-locates every single user and analyzes performance and functional problems in real time. Whether the problem is limited to a specific geography, site function, or group of users, you have all information at hand to efficiently resolve the problem.

Demonstrating the Value
A lot of people think demonstrating the value of a tool can only be done by showing what the ROI is. It's hard to give an accurate dollar amount. Take a typical war room session, how do you determine how much money your war room sessions are costing? You have to take into account a number of different metrics.

We all know that Dynatrace is providing great value, but how do you show that? Instead of relying on a hard dollar amount, I will describe various ways you can show the value which will build trust with developers and also get Management buy-in.

  • Record "Customer Wins"
  • Educate and Engage
  • Plugins
  • Extended Features

Record Customer Wins
To build trust and show value, it's important to showcase some examples of times when Dynatrace helped solve or avoid an issue. You can record and communicate this in many different formats (i.e., binder, spreadsheet, scorecard, status report, etc.). We use several of these methods internally, like a "binder full of wins" or a simple spreadsheet.

For more tips and further insight, click here for the full article.

More Stories By Derek Abing

Derek Abing is a System Engineers with a leading insurance company focusing on application performance.

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